Install Troubleshooting

Some users may encounter an issue where the following error message appears when Designer is launched.

There are two solutions, depending if your OS is 32-bit or 64-bit. Please select the appropriate Operating system type from the list below.

32-bit OSes

If your operating system is 32-bit, please do the following.

Launch a command prompt.
Type cd\ and press the Enter key.
You are now at the root directory of your C drive. Type cd WINDOWS and press Enter.
You are now in the WINDOWS directory. Type cd system32 and press Enter.
You are now in the system32 directory. Type regsvr32 pntctl.dll and press Enter.
The PntCtl.dll will load and the following dialog box will display when the operation successfully completes.
Re-launch Designer. The operation should now succeed.

If your operating system is 64-bit, please do the following.

Launch a command prompt.
Type cd\ and press the Enter key.
You are now at the root directory of your C drive. Type cd WINDOWS and press Enter.
You are now in the WINDOWS directory. Type cd sysWOW64 and press Enter.
You are now in the sysWOW64 directory. Type regsvr32 pntctl.dll and press Enter.
The PntCtl.dll will load and the following dialog box will display when the operation successfully completes.
Re-launch Designer. The operation should now succeed.