Lufkin exceeds $1 Million in annual savings by eliminating paper and phone processes using Liquid UI.

Products: Liquid UI Offline | Liquid UI for SAP GUI | Liquid UI Server
Processes: Efficient SAP PM | Efficient SAP SM


Background

Lufkin, now a subsidiary of Baker Hughes (a GE Company) produces machinery such as power transmission gearboxes, oilfield pumping units, and oilfield electrical equipment. Its power transmission division makes precision-made gears in weights from 300 pounds to 250 tons and in power levels from 20 to 85,000 horsepower. Lufkin also operates oilfield service centers and gear repair facilities all across the globe.


Challenge

  • Labor-intensive and error-prone entries from paper to SAP
    • Cause: Maintenance personnel relied heavily on paper-based procedures because of no network connectivity. In the field, they logged machinery issues on paper.
    • Effect: The handwritten entries on paper needed to be manually transferred back to SAP for creating a work order. Thus the users had to enter data twice and this resulted in costly error correction.
  • Lack of data visibility across the plant
    • Cause: A work order contains operations to be performed based on notification(s), estimated components list, components info and more. A technician out in the field had to print each order details and take it with them.
    • Effect: Often technicians needed additional info where they had to walk to the area where they could find a signal and call the head office. All of these hampered their productivity and furthermore resulted in unmanaged and unorganized data.
  • Slow, tedious and inaccurate SAP data entries were causing revenue loss
    • Cause: Service personnel in the field used paper notes to track time confirmation and various work order edits. At the end of each day, these details were given to the clerk to manually transfer information from paper to SAP.
    • Effect: Inaccuracies of manual procedures for tracking precise time and work order changes adversely impacted Lufkin´s revenue.


Solution

  • Liquid UI Offline streamlined and automated Lufkin´s paper and phone processes for SAP Plant Maintenance/Service Management.
  • With Liquid UI, field personnel now have access to SAP from which they can create and change work orders, confirm time, and issue goods.
  • Liquid UI enhanced their SAP Plant Maintenance/Service Management with offline capability. With a single click, the users can now upload all the offline order changes to SAP.
  • Liquid UI created pushbuttons to enable their users to perform tasks such as downloading data from SAP, syncing service orders, and uploading data to SAP.
  • A single version of central service data.
  • Liquid UI Offline removed all paper-based procedures and enabled better visibility into service data.
  • The billing order processes are now streamlined where field personnel can track precise time details directly in SAP, removing any scope for errors.
  • Furthermore, Liquid UI provided portable SAP access to order details anywhere in the plant with or without network connectivity.


Results

  • Processes Optimized: IW31, IW32, IW33, IW42, IW51, IW52, and IW53
  • Boost maintenance staff productivity by 100%
  • Optimized maintenance and fault repair system
  • $1 Million+ in annual savings

Next Steps

Liquid UI enables you to customize business processes, eliminate fields, consolidate screens, tabs, and transactions to achieve a holistic solution while preserving transaction richness. It does this without having to rebuild the whole transaction.

REQUEST A DEMO - SAP GUI TRY FOR FREE - SDK

Questions? How can we help you?

Ask about performance gain with SD, PM and more, SAP customization and optimization, iOS and Android App or more. Our highly trained reps have answers, ready to help.

CONTACT US

OR CALL US AT 1-650-341-3310