The vehicle mechanics were not computer savvy and found that creating repair work orders in SAP to be confusing and time-consuming.
Tyson needed an easier way to ensure that equipment was receiving proper maintenance at the right time.
Shop manager took a long time to understand complex SAP screens and keying process. Also, lack of role-based views was an issue.
Tyson's warranty process involves bumper-to-bumper to aftermarket parts warranties and lengthy claims taking months until the money is returned from the vendor.